Case study · Global electronics brand
UK business • Champions, AI 101 and divisional training days

AI champions and training
at a global electronics brand.

Interviews, a champions network, then hands-on training

The UK business, from the champions to the wider teams and each division.

3
Programmes: champions, AI 101, divisional days
1
Champions charter we helped shape
AI 101
With a practical assessment
Divisions
Training days on their own work
The organisation

The UK business of a global electronics brand

Teams across the UK business of a global electronics brand. We ran stakeholder interviews across the teams, then a workshop for the AI champions network, and helped shape the champions role charter. AI 101 followed for the wider teams, with a practical assessment and a working manual for the internal AI assistant. Then training days for each division, built around its own work.

UK business
Global electronics brand
3 programmes
After interviews across the teams
Insight first
Then champions, then wider teams
Diagnose

Interviews across the teams
before a single session was written.

Stakeholder interviews across the UK teams: the real tasks people do, where AI was already part of the work, and what gets in the way. Every programme that followed was built on what we heard.

Step one

Stakeholder interviews across the teams

People from across the UK business, on how they actually work.

Step two

The real tasks and the real blockers

Where AI already sat in the work, and what people needed to use it well.

Step three

Programmes built on what we heard

Champions first, then AI 101 for the wider teams, then divisional days.

Insight before content. Interviews across the teams came first, so every session that followed was built on the work people already do.

Diagnose. Enable. Embed. Interviews → Champions → AI 101 → Divisional days
How it rolled out

Strategy first, then the people who spread it, then every team.

Interviews showed where AI already sat in the work. The champions network and its charter gave AI owners inside the business. Then the wider teams and each division trained hands-on, on the tool they already had.

Baseline
00
Diagnose

Stakeholder interviews

Across the UK teams, before any session was written.

Ownership
01
Programme one

Champions workshop and charter

A workshop for the AI champions network. We helped shape the role charter that followed.

Capability
02
Programme two

AI 101 for the wider teams

On the internal AI assistant, with a practical assessment and a working manual people keep.

Adoption
03
Programme three

Divisional training days

Dedicated days for each division, built around its own work.

Our test: two weeks later, is there a task your team now does differently?

Embed

A champions charter
connecting HQ, local leadership and the teams.

The people already keen to help others came together first. The role charter we helped shape gives the champions a real remit, with quarterly milestones.

The champions model
Global HQ SETS THE DIRECTION Local leadership UK BUSINESS The teams DAY-TO-DAY WORK AI champions THE CONNECTORS
Champions carry it between the three Existing reporting lines
01

A workshop for the champions

The people already keen to help others came together first, so the network had a shared view of where AI helps and what good looks like.

02

A charter we helped shape

The AI Champions role charter connects global headquarters, local leadership and the teams, with quarterly milestones.

Enable

AI 101 for the wider teams,
with a practical assessment

Built on the internal AI assistant the business had already rolled out. People left with a working manual, and the assessment was practical work.

Module
AI 101For the wider teams
Practical assessmentWorking manual
Who
The wider teams across the UK business, after the champions workshop.
Built on
The internal AI assistant the business had already rolled out, so people trained on the tool in front of them.
Assessment
Practical. People were assessed on doing the work, alongside a working manual they keep.
Take away
A working manual for the internal AI assistant, written for the people who use it.
Then

Divisional training days

Dedicated AI training days for each division, built around its own work.

Why it holds

Trained on the tool they already have

The assessment and the manual sit on the internal AI assistant the business had already rolled out, so the skills land where the work is.

What it changed

What stays in place after the sessions

These are the pieces built to hold.

Champions
  • A champions network with a workshop behind it
  • A role charter we helped shape, connecting global HQ, local leadership and the teams
  • Quarterly milestones, so the remit has dates
Capability
  • AI 101 with a practical assessment for the wider teams
  • A working manual for the internal AI assistant
  • Divisional training days built around each division's own work
Proof, not promises

More teams, measured the same way.

Major UK retailer

AI understanding up 28% in one month.

Their key creative and production team, trained hands-on on real briefs, then tools built with the team in the follow-up AMA.

Read case study
Internal comms leaders at global brands

96% rated it 4 or 5.

Comms leaders from GSK, Visa, the Bank of England and more, in live cohorts run with the UK's professional body for internal communication. Each webinar followed by an Ask Me Anything.

Read case study
GCC financial regulator

An AI change and competency framework for every role.

Aligned to the national digital skills framework, with a training programme mapped to it.

Read case study
UK digital agency

AI training and adoption at an award-winning digital agency.

Alignment, use case discovery, then hands-on training for dev, sales and marketing. The agency now offers AI services to its own clients.

Read case study
Change, adoption and training

Talk to us about AI in your organisation.

Whether it's leading the change, getting your teams using AI, or training leaders or a whole function, tell us where you are and we'll come back within 24 hours with where to start.

Contact us