Case study
Run with the UK's professional body for internal communication

96% rated it 4 or 5.
AI training for comms leaders at 91 organisations.

The people who explain AI change inside GSK, Visa, the Bank of England, the European Central Bank, AXA, LEGO and more. We got them hands-on with AI first, so they could lead the message with confidence.

91
Organisations trained
4.5/5
Average score
96%
Rated it 4 or 5
4
Live cohorts
Attendees rated each webinar out of 5 on a feedback form straight after the session. Nine sessions across four cohorts.
In the room

Leaders from 91 organisations

Each cohort was a live online course: three webinars, each followed by an Ask Me Anything session. We started with mindset: why AI matters for comms, the change it brings and where everyone sits. Then how AI works and the risks, how to get it adopted across a team, and how to prompt well. Then hands-on comms work: messaging, content for different channels and teams, tone of voice, social posts and design briefs. The Ask Me Anything sessions helped it stick.

Comms leaders
Who
4 cohorts
What we did
Some of the 91 organisations whose comms people attended.
AI is a change programme

Every AI rollout is a change programme.
Comms carries the narrative.

Leading AI change takes three things: a clear narrative, hands-on confidence and a way to measure it. Internal comms owns the narrative. It can only explain AI honestly once it has used AI properly.

1

Sets the narrative

Why the business is using AI, what changes for each team and what stays the same. Comms usually writes the first thing staff read about it.

2

Answers the hard questions

Can I use it? What happens to my data? Will IT and legal sign it off? Our attendees brought these exact questions to our Ask Me Anything sessions.

3

Keeps the change going

Sharing what is working from teams already using AI, and taking staff concerns back to leaders.

91
So we trained the people who carry the messageHands-on with AI before they had to explain it to anyone else.

Part of our AI change work. We equip leadership teams and managers to lead the business through AI: the narrative, the hands-on confidence and the measurement.

Diagnose. Enable. Embed. Webinars → Ask Me Anything → Advanced training
How it rolled out

What we did: a six-week course,
run four times

Mindset and change first, then practical comms work, with an Ask Me Anything session after every webinar to embed it.

01
Enable

Why AI, and where everyone sits

AI as a tool that adds to people, not one that replaces them. The kinds of AI user in every team, from scared to already experimenting in secret. Then shadow AI, AI policy, data, privacy and bias.

02
Enable

Real comms work, done with AI

A prompt framework, then the comms strategy and its key narratives, one piece of content turned into many, tone of voice, internal emails, social posts and design briefs.

03
Embed

An Ask Me Anything after every webinar

Built from the questions people sent in: where AI policy should sit, privacy settings in the main tools, ethics, and how to move past lip service to embedding AI in company strategy.

What came next: a webinar, a masterclass and advanced training. The work moved from awareness to building assistants and workflows.

What it changed

Confident, and using it at work.
Then they wanted the advanced course.

Attendees told us they felt more confident using AI in comms, and some were already putting it into practice with their teams. The professional body then booked a webinar on bad AI practice, a masterclass and advanced training on building assistants and workflows.

Score by week, out of 5
Every session scored 4.3 or higher out of 5.
The average score went up each week of the course, across nine webinars in four cohorts.
5.0 4.75 4.5 4.25 4.0
4.4
4.5
4.6
Week 12 sessionsWeek 24 sessionsWeek 33 sessions
Large dot = average score for that week. Small dots = each session. Scale starts at 4.
Every response, every session
96% rated it 4 or 5
Rated 4 or 5 (96%) Rated 3 or below (4%)
Attendees rated each webinar out of 5 on a feedback form straight after the session. Nine sessions across four cohorts.
What attendees said

What comms leaders told us

“

Mind blown and very excited about how AI can support communication within my business.

Internal Communications Advisor, Victrex
“

It has really given me more confidence in appropriate use of AI in IC, and how not to be afraid of it.

Head of Internal Communications & Engagement, Victrex
“

This has been such a valuable course, which I'm talking about to anyone who will listen... My team's already putting learnings into practice.

Internal comms, University of Birmingham
“

Found the examples of different AI tools fantastic and the live examples of how to use them for internal comms.

Strategic Communications Lead, Sky
“

Love the mix of theory and practical walk throughs / examples.

Internal comms, Deloitte
“

Really useful and insightful as usual. The focus on IC strategy was particularly helpful.

Internal comms, BT
“

Helpful to see direct examples of using AI for internal comms.

Deputy Head of Internal Comms, DCMS
“

Great insight into AI and the tools available for us to use in Communications.

Communications and Engagement Business Partner, Atlas Copco
“

Brilliant course, have learnt loads. Lots to digest and practice now!

Internal comms, Tesco
“

Absolutely loved the personal approach and follow up.

Internal comms, Arup
“

Great webinar, thanks for showing us how to get the most out of the platforms!

Internal comms, Manchester United
“

I find these really interesting and feel I've learned a lot.

Comms and engagement specialist, Bank of England
Proof, not promises

More teams, measured the same way.

Major UK retailer

AI understanding up 28% in one month.

Their key creative and production team, trained hands-on on real briefs, then tools built with the team in the follow-up AMA.

Read case study
GCC financial regulator

An AI change and competency framework for every role.

Aligned to the national digital skills framework, with a training programme mapped to it.

Read case study
UK digital agency

AI training and adoption at an award-winning digital agency.

Alignment, use case discovery, then hands-on training for dev, sales and marketing. The agency now offers AI services to its own clients.

Read case study
Global electronics brand

87% confident using AI after the sessions.

Interviews across the UK teams, a champions workshop and a charter we helped shape, then AI 101 with a practical assessment and divisional training days.

Read case study

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